Information Concerning the Exercise of the Right of Withdrawal

Right of withdrawal:

You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

How to exercise your right of withdrawal:

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement. For your convenience and to obtain an immediate timestamped receipt, you can use our automated system:

Click here to access the Online Withdrawal Form

(Upon completing the web form, we will send you an acknowledgement of receipt of such a withdrawal on a durable medium by email without delay).

You may also inform us by sending an email to tu-correo@email.com or by post to Your Full Address Here, stating your name, address, order reference, and delivery date.

Effects of withdrawal:

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. You will have to bear the direct cost of returning the goods.